Diemen (Amsterdam, NL)
Service Operations & Implementation
30 September 2019
Wanted: Manager Service Operations to shape the future of mobility!
We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless.
Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe.
About the role
The Manager Service Operations is fully accountable for the incident management across the countries PARK NOW provides its services in. The Service Operations team reports into the Manager Operations and will ensure all incidents are analysed and resolved within agreed level of service.
The Manager Service Operations is successful when major incidents are resolved within agreed timelines and acceptable quality (customer satisfaction).
Customers of PARK NOW span B2C (through Customer Care team), B2B and B2G segments and demand a high degree of service availability 24/7.
Besides the main responsibility of incident management and team management, the following responsibilities are of key importance:
Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes!
We offer a lot of autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits, including a mobility plan, weekly bootcamps/gym memberships, monthly massages, lunch, Friday beers and snacks, daily fresh fruit, fun team events and much more!
PARK NOW. We are driven to improve. Come join the ride!