Operations Analyst

Location

Basingstoke (UK)

Department

Service Operations & Implementation

Date

27 April 2021

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Wanted: Operations Analyst to shape a future of mobility!

 

Our drive

We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe. 

 

About the role

 

Working as a Operations Analyst for the market leading cashless parking provider in the UK, supporting the RingGo and Parkmobile brands. Providing 2nd line support within SLA timelines for 170+ local authorities and private operators during normal office hours and also out of hours via an on-call Rota. Responsible for maintaining the Live production environment, enforcing the change control policy to ensure only authorized software and hardware changes are put live in a sensible fashion. Working through planned schedules to ensure all production servers are patched regularly and keeping internal documentation up-to-date with regards failover procedures. Ensuring that all client accounts are reconciled on a daily basis and then again at month end to allow the finance team to invoice the client base in a timely manner.

 

Your Responsibilities

 

  • Monitoring of the production platform. Acting on alerts / dashboards to resolve system issues.
  • Processing tickets and communications from clients. Investigation, prioritization and remediation of identified issues / requests.
  • Creating, updating and following procedural documentation.
  • Open channel for questions and support at all times.
  • Working as a part of a bridge between the ServiceDesk, Operations and Development (DevOps) functions.
  • Supporting Change, technical investigation and “solutioneering” efforts across the group.

 

Requirements

 

  • Good verbal and written communication skills: dealing with individuals with a wide range of technical knowledge.
  • Willingness and ability to embrace change and learn new technologies.
  • Copes well under pressure and can identify when help is required.
  • Display a strong customer service ethos.
  • Have a problem-solving mentality, the need to find the root cause of an issue.
  • Personal pride and need to achieve more.
  • Exposure to 2 or more of the following:
    • Coding Languages
      • PHP (preferred)
      • C / C++ / C#
      • Other (Any)
    • SQL
      • MSSQL
      • MySQL
      • Other (Any)
    • IT
      • Cisco Networking
      • VMWare VCenter / ESX
      • Linux OS
      • Windows OS
      • AD/LDAP
    • Infra/Automation
      • PowerShell
      • AWS Lambda
      • Ansible
      • Other (Any)
    • ITIL
      • Change Control
      • Incident & Request handling
      • Event Management / Monitoring
      • Problem Management
      • Continuous Improvement

 

Nice to haves:

  • Additional skills from the ‘2 or more’ above.
  • Commercial Acumen, business knowledge and great interpersonal skills

Our offer

Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes!

We offer a lot of autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits, weekly bootcamps, monthly massages, Friday drinks and snacks, daily fresh fruit, fun team events and much more!

 

PARK NOW. We are driven to improve. Come join the ride!  

 

Apply now 

 

We are currently all working remotely, but once it is safe to do so, this role will be predominantly based in our office in Basingstoke, full time.

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