Operations Engineer

Location

Diemen (Amsterdam, NL)

Department

Service Operations & Implementation

Date

8 July 2019

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Wanted: Operations Engineer excited to shape the future of mobility! 

 

Our drive 

We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe.  

 

About the role

As Operations Engineer your responsibility is to ensure efficient and effective resolution of operational incidents within agreed service levels, while our end-customers are impacted not at all, or as little as possible. To achieve this you apply a mix of technical, interpersonal and coordinating skills, and you are the go-to person in case incidents fall under one of your technical or business focus areas. You resolve incidents yourself, with your Service Operations peers or with colleagues from different departments, and are also involved in finding structural fixes for recurring incidents.

About the team

Our team consists of 10 close, dedicated and diverse people with different backgrounds and skills. We put the customer first. Next to incident resolution we have a lot of knowledge about what’s happening in the business and with our apps in production, and we put that knowledge to good use by providing input for new SLAs, requirements for quality aspects (NFRs) and operational insights, all helping PARK NOW to bring quality products and services to the market.

 

Your Responsibilities

  • Act as a point of contact for both internal and external customers
  • Maintain service availability by managing incidents reported by customers
  • Monitor the production environment and systems while getting the specialized departments involved when needed
  • Share responsibility regarding incident management and provide communication towards the business
  • Ensuring that all reported incidents/service requests are managed to closure
  • Participate in the software quality checks as part of release management
  • Coordinate the resolution of problem tickets as part of problem management
  • You will have 2 to 3 areas of expertise such as finance, or a specific service support area like the in-car dashboard app
  • You will have an advising role towards the stakeholders and your own department
  • Be part of an on call-rota

 

Requirements

You’re an enthusiastic, innovative thinker who never settles for ‘good enough’. You’re always trying to improve. To develop solutions faster. To make our systems run better. You’re driven, analytical, flexible and critical. And you’re a great communicator. You have:

  • Technical knowledge in one or more areas like databases/SQL, API’s or Powershell scripting
  • Excellent verbal and written communication skills, both technical and non-technical
  • Analytical skills
  • The ability to prioritise, manage and track multiple activities and tasks
  • Are willing and able to embrace change and learn new technologies
  • Are very receptive and a fast learner
  • An enthusiastic approach and “can-do” attitude
  • Are resilient and cope well under heavy workloads
  • A strong Customer Service ethos
  • A flexible approach to work with a problem-solving mindset

Preferred Knowledge and skills:

  • Bachelor degree, IT-related
  • Familiarity with ITIL best practices and terminology

 

Our offer 

Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes! 

We offer a lot of autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits, including a sports membership, Friday beers and snacks, daily fresh fruit, fun team events and much more! 

 

PARK NOW. We are driven to improve. Come join the ride!   

 

Apply now  

 

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