Diemen (Amsterdam, NL)
Service Operations & Implementation
8 July 2019
Wanted: Operations Engineer excited to shape the future of mobility!
We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe.
About the role
As Operations Engineer your responsibility is to ensure efficient and effective resolution of operational incidents within agreed service levels, while our end-customers are impacted not at all, or as little as possible. To achieve this you apply a mix of technical, interpersonal and coordinating skills, and you are the go-to person in case incidents fall under one of your technical or business focus areas. You resolve incidents yourself, with your Service Operations peers or with colleagues from different departments, and are also involved in finding structural fixes for recurring incidents.
About the team
Our team consists of 10 close, dedicated and diverse people with different backgrounds and skills. We put the customer first. Next to incident resolution we have a lot of knowledge about what’s happening in the business and with our apps in production, and we put that knowledge to good use by providing input for new SLAs, requirements for quality aspects (NFRs) and operational insights, all helping PARK NOW to bring quality products and services to the market.
You’re an enthusiastic, innovative thinker who never settles for ‘good enough’. You’re always trying to improve. To develop solutions faster. To make our systems run better. You’re driven, analytical, flexible and critical. And you’re a great communicator. You have:
Preferred Knowledge and skills:
Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes!
We offer a lot of autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits, including a sports membership, Friday beers and snacks, daily fresh fruit, fun team events and much more!
PARK NOW. We are driven to improve. Come join the ride!