Senior Configuration Specialist

Location

Diemen (Amsterdam, NL)

Department

Service Operations & Implementation

Date

20 September 2021

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Wanted: Senior Configuration Specialist excited to shape the future of mobility! 

 

Our drive 

We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe.  

About the role

We are looking for a new colleague to join our Service Implementation team as a Senior Configuration Specialist in Diemen.

As a SenrioConfiguration Specialist, you will focus on setting up and maintaining on-street, off-street, OEM and PRDB services. We work with enforcement agencies, third parties, Sales & Marketing teams, and OEM in-car solution providers.

The Configuration Specialist is responsible for implementations by managing implementation timelines, configurations, and communication. He/she will make sure that all service requests, configurations, requests for information and the introduction of new features are completed according to committed delivery dates. Configuration specialists interact with the Service Operations team and Customer Service team in fixing incidents related to configurations.

Your Responsibilities

  • Implementation and maintenance of the configurations of our parking solutions;
  • Technical and functional support to Customer Care and Operations teams for service issues relating to our parking app and system operators;
  • Providing support in developing innovative solutions for our daily business and identification of opportunities for process improvements;
  • Support partner management and customer care teams in handling service requests.         

                                                                                                                                                                                                                    

Requirements

  • 5 years’ experience managing a SaaS environment;
  • Good verbal and written communication skills, dealing with individuals with a wide range of technical knowledge;
  • Willingness and ability to embrace change and learn new technologies;
  • Resilient, copes well under heavy workloads;
  • Display a strong customer service ethos;
  • Have a problem-solving mentality, the need to find the root cause of an issue.

Preferred Knowledge & Skills

  • Knowledge of SQL to be able to generate ad hoc queries in such a way to not cause operational issues;
  • Knowledge of general Linux commands, comfortable to navigate a file system;
  • Knowledge of scripting.

 

Our offer

Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes! 

We offer you the opportunity to build brands with millions of users worldwide; have sharp, highly motivated co-workers in a fun and relaxed office environment; competitive salaries and benefits according to experience and education level; the opportunity to grow within the organization and we inspire you to be the best version of you!

 

We will offer a temporary contract of 1040 hours first.

 

PARK NOW. We are driven to improve. Come join the ride!   

 

Apply now  

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