Service Operations & Implementation
23 January 2020
Wanted: Technical Key Account Manager taking over the responsibility of the seamless provisioning of our service to car manufacturers
We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking.
We are now forming a speedboat to scale our innovation award-winning in-car integrations to the next level and allow our users to seamlessly find and pay for their parking in the navigation system of their connected car.
About the role
As a Technical Key Account Manager at PARK NOW you will be owning the customer relationship from the delivery side and take over the end-2-end responsibility for successful integrations with our automotive OEM customers and maintain the relationship over the full lifecycle.
Your involvement starts during the pre-sales or RFP process, where you will align requirements and specifications together with your colleagues from Product and Sales and the respective departments of the customer. Starting with the implementation phase you will be responsible for our delivery according to specification, act as a troubleshooter and manage the customer. You will also remain in the driver seat during operations and make sure our KPIs are met and service improvements or feature extensions are evaluated.
The successful candidate will have the technical understanding to manage our API based service integrations with car manufacturers. You will be supported by our Product Team and work in conjunction with our technical and business teams that are spread across multiple countries. Together you will be forming a new speedboat within PARK NOW.
You are a structured, analytical achiever that keeps the (automotive) customer at the heart of every decision and feels comfortable in leading integration and migration initiatives with multiple partners. You have:
Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Want to make an impact on the future of connected mobility?
We offer a lot of autonomy and room to develop your talents. You will be able to shape your role and take over responsibility from day one. You will play a crucial role in the setup of our speedboat within PARK NOW. At the same time the PARK NOW Group (400+ colleagues) will be there to support you with international knowledge exchanges, best practices, training, and coaching.
We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect a competitive salary, a brand-new office in Berlin-Mitte, great employment benefits, including a sports membership, “Friday” beers and snacks, daily fresh fruit, monthly fun team events and much more!
No formal cover letter required. But please let us know, why you can’t wait to work for us.