Diemen (Amsterdam, NL)
Service Operations & Implementation
25 June 2021
Wanted: Jr. Service Operations Engineer excited to shape the future of mobility!
We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless.
Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe.
This is what you do as Junior Service Operations Engineer
As Junior Service Operations Engineer you provide 2nd line support to PARK NOW internal and external customers, such as cities, enforcement parties, off-street parking (garages) and our own cashless parking apps. Customers rely on you to apply your technical and/or product knowledge as well as communication skills to resolve their incidents, answer their questions and fulfil their service requests. As a team we strive to do that within agreed timelines and quality levels, and manage their expectations throughout the process.
You are part of one or more technical or functional specialized subteams, such as finance, off-street, cloud technology or service monitoring, where you apply and grow your skill. As first point of contact you do initial classification, prioritization and analysis to determine which subteam to assign a ticket. Resolution can occur fully by yourself/subteam, or you achieve resolution by involving other PARK NOW teams or vendors, where we apply DevOps principles to ensure smooth collaboration and achieve agreed resolution timelines.
Next to ticket work you monitor our production platform and respond to alerts, preventing incidents from happening – during office hours as well as out of hours via an on-call rota, support deploy and release of changes to our technology in controlled manner, work on process and procedure improvements, structural fixes and align on bi-weekly basis with customers and engineering teams to align prioritization of work in progress.
Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes!
We offer a first contract period through a broker (1040 hours) and then the possibility to join our company. There is a lot of autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits, weekly bootcamps, monthly massages, Friday drinks and snacks, daily fresh fruit, fun team events and much more!
PARK NOW. We are driven to improve. Come join the ride!
We are currently all working remotely, but once it is safe to do so, this role will be predominantly based in our office in Diemen, full time.