Diemen (Amsterdam, NL)
31 July 2020
Wanted: Teamlead Customer Service – New Markets excited to shape the future of mobility!
We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe.
About the role
The Team Lead Customer Service (CS) is the first go to for customer service agents when it comes to operational management and support (in difficult cases), has the complete CS product knowledge and sees to the quality of the service we deliver to our customers.
You will report to the Country Head of Customer Service. You will liaise with colleagues from different departments, for e.g. tech, finance, marketing, product management to make sure the customer voice is being heard within our company, and operational issues are being followed up.
With PARK NOW, you have the opportunity to work in a professional and powerful team significantly shaping the future of mobility and parking as a service. Our team consists of highly motivated and open-minded people, self-driven and with a great team spirit.
The size of the team will be 3 agents, reporting to him/her. Roughly, this falls into 3 streams of work:
Day to day management:
SLA – & quality management:
Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes!
We offer a lot of autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits, including a mobility plan, weekly bootcamps, monthly massages, lunch, Friday beers and snacks, daily fresh fruit, fun team events and much more!
“I greatly enjoyed working with this team and found that I had no trouble forming a bond with each one of them. There’s a great team waiting for you!” -Melanie, current Teamlead
PARK NOW. We are driven to improve. Come join the ride!